McSwain & Company

Chrissy Wiseman

May 28, 2024on

I have used this company for years. I dropped my taxes off several weeks before the due date didn't hear back from them for 3 weeks. They charged me 3 times as much for the most simple tax return. I've ever brought into them total fraud.

Kassidy Grandorff

Apr 10, 2024on

I was recommended to go here for David Stocks services and have used him for my taxes the last two years. Last year was simple and got done, however I did have issues with communication between him. Unfortunately, throughout last year I was receiving several letters from the IRS stating I was being looked at, requested to send certain documents and that I owed several thousands dollars. I was living out of state as I am a travel nurse and literally took me until I was BACK in Washington state and physically in his office to reach him and address this issue. Turns out the taxes were done incorrectly, though was simply fixed and issue was laid. I’m not sure why I continued even a second tax year with him, but I guess I was thinking the previous year was a fluke. I had some questions though weren’t urgent so I sent an email, has not been answered in 2 weeks, had sent a second email, no answer. I also made a phone call, he was out of office then didn’t return my call, until today finally reaching him on the phone! I then proceeded to ask my questions which he either argued why I was even asking or verbally saying “you’re killing me” “it doesn’t matter”. When one of the questions was if I could get another print out of my return since he bluntly put my wrong occupation in my tax forms. I feel like that’s not to difficult to ask? And it’s not the correct job I held. It would be nice to be explained when/how things are going to happen but with him, there’s zero explanations and attitude if you ask. I should of went with my gut after the first year, but now after this phone call I definitely will NOT be going back next year.

Iris Smith

Apr 7, 2024on

All around, extremely rude and incompetent.

G.L. Kluh

Jul 28, 2022on

McSwain and company has done a good job for us for many years. However, in the last two years it has gone down hill fast. The receptionist has always had a bad attitude but I have over looked that. The last two or three years the top people have left the firm or retired. I have been on hold now for 18 minutes waiting for my accountant, David Stock to see why he hasn't responded to my last call about he not filing my 2021 business return with DOR. When I quit holding, 23 minutes now I will find a new accountant. Very unprofessional!

Vortex Thewind

Nov 7, 2021on

Negative Responsiveness, Quality, Professionalism

Scott Heutmaker

Apr 22, 2021on

Worst experience ever. I used an independent preparer that was amazing but mcswain bought him out. Unfortunately since day one wit was nothing but problems. A year later I am still trying to fix their mistakes and catch up. As a small business, I rely on a professional to do these service properly. Very unresponsive. Multiple phone calls, emails and messages. Even trying to talk to their “manager” got me nowhere. Eventually when questioned if they were doing things improperly, communication ceased. Please, do yourself and find a independent preparer that can handle things properly and values you as a customer.

TJ McGrath

Apr 19, 2021on

I worked with an independent tax preparer who, toward the end of her career, joined up with McSwain & Company. She recently retired and I've been dealing with the McSwain & Company office in Lacey. They're overpriced, non-responsive, and unprofessional...in my opinion.

S Lewis

Feb 22, 2021on

I got involved with this company through a friend's suggestion to use Neil, who was fantastic in every way! Unfortunately Neil is no longer with us. Since then it has been extremely difficult to work with this Company. They don't return calls in a timely manner, or respond in any other way. The work that was done for me was inaccurate, and to get it corrected was a battle. I even had issues with the billing department. I paid my bill on time, but it was posted in the wrong spot. After I called them to let them know that it was paid, they wanted me to do the legwork to find out what went wrong. This firm likes to charge like a first class firm, but their quality is poor.

G

Nov 7, 2020on

They own Genie payroll was cheated and taken advantage of!

Myron Toyama

Nov 7, 2020on

Used them for over 20 years. Quick, professional and courteous.

Eric Hanson

Nov 7, 2019on

What’s to say… these guys are great! When our company brought them on as our accountants we expected someone to help with our taxes and had no idea how much of a partner they would be. Our CPA, Chuck has guided our thinking as we grow the company and provided insight that we had no clue to ask for. They have my recommendation for sure!

Marya Fuller

Nov 7, 2019on

Our firm, Fuller & Fuller, Attorneys, has relied on McSwain and Company for many years. Chuck McSwain has been instrumental in our tax planning and has done a great job. I would highly recommend this firm.