The Tax Lady LLC

Lexi Ferg

Feb 14, 2024on

The absolute worst. My fiancé has gone to her for his taxes a few times and now we are dealing with discrepancies for the last THREE YEARS over her own mistakes. We called about the mistakes, talked to her on the phone once tried to call back 2 more times to ask more questions to hopefully resolve the issues then got an email that she has dropped him as a client. Very unprofessional. And let me just add it was as simple as an address that he was NOT even living at!! Bonnie, I see that you always respond to people’s bad reviews of your business with smart remarks. Don’t even bother. I will make sure everyone that I know will never give you business.

Camren Unger

Nov 7, 2023on

You pay them to do your taxes but you still have too do half your taxes for them

Craig King

Nov 7, 2023on

Don’t bother with her. She does not answer her phone or any questions you have about taxes.

Brandon Miller

Jan 20, 2023on

Wanna know how I know this is a review that is true? She blocked me on Facebook because she couldn't justify her horrible business practice. So last year I gave a negative review for this business on Facebook that simply said "it has been 2.5 month since you've had my taxes and they still aren't done". This year (a week before taxes) I get a letter stating that since I complained that it was taking so long I have to find another tax person. What a terrible business practice to try and justify your screw up. I will definitely be finding another tax person anyway, but everyone else should as well. This place is terrible to begin with. You cant even go inside and aren't allowed to wear cologne or perfume when you pick up your taxes because the owner doesn't like smells. Laughable. I just got a reply from her that stated I verbally abused her employees... When I picked up my taxes I said "wow, it took 3 months to do these? That's terrible.". Sounds like she can't take criticism and is the type to automatically call something "verbal abuse" when it doesn't align perfectly with someone praising her. RE to below answer from business... I guess you don't get the point of reviews. I definitely don't care that I was "disengaged" a week before tax season, I am "reviewing" your business and letting your potential customers know your business practices so they can make an informed decision. Hopefully I have plenty of people see this because there are many other tax services in our area, one of which I am "engaged" with.

Michael Reilly

Jan 17, 2023on

I had The Tax lady did my tax returns for 2 years . 2020 and 2019 . I have one rental property and I was in the process of remodeling it , and replacing the underground sewer lines . My legal tax expenditures in the thousands of dollars . In years past I had other rental properties, and made sure they were in good condition. Most years if I spent money to keep the property in good condition my tax returns were good . For the 2 years she did my taxes I got very little back in 2019 and had to pay in 2020 . I questioned her on why and she said the deductions had to be depreciated . Cars.I thought the tax rules must have changed. In 2021 after dropping off my taxes in the third week in March I was told they would be filing an extension because they would not be done until sometime in May . I then had my tax’s done by a professional that changed 30 $ more to file them . My return for 2021 was over 1400 $ and after they looked at my 2020 and 2019 returns and said I could amend them and recover over 1700$ in additional returns . I asked the new tax preparer why I was getting higher returns than The Tax Lady , they said The tax Lady was depreciating my expenses longer period of time. (Legally) but I was legally able to depreciate them in a shorter period of time . The Tax Lady failed to give me that option which cost me thousands of dollars..

Christopher Hicks

Nov 7, 2022on

Been going there for the last couple years now and never had a problem and shes very good at what she does highly recommended

Erika Watson Lewis

Apr 1, 2022on

Taxes have always been intimidating to me. As a previous H&R Block customer, I got used to being just another name in the queue and taking the tax preparer’s word as gospel, which certainly didn’t help make them any less intimidating, especially when I decided to become a freelancer full-time! But with Bonnie, I feel completely comfortable asking questions both in and out of the tax season, knowing they’ll not only be answered, but be answered in the most complete, well-informed way. Love the Tax Lady!

Debbie Watson

Apr 1, 2022on

The Tax Lady is the best! After years of working in a position that was not my favorite, I finally started my own business this year. Best choice for me and my family, but I knew very little about what I was doing or should be doing outside of saving gas receipts. Bonnie went over the whole process with me, making sure I got the most from my refund as possible and teaching me about organizing and recording my business expenses in ways I’d never even considered to help make me more successful in the future. She is absolutely amazing!

Stephanie Rager

Mar 29, 2022on

I took my taxes here in 2019. When I went to pick up the finishes ones and the wrong name was on them. My husband did our taxes last year. But I now own a business and wanted to take them some where. I received paperwork a few weeks ago in the mail from The Tax Lady, how ever I misplaced them but still have the envelope. So I called and asked Beth to email me the paperwork so I could drop off my taxes. When I called Beth informed me that they weren't going to take me on as a customer because I never picked up my 2019 taxes.. I told her yes I did and explained the situation that happened when I picked them up and that i also received paperwork for this tax season from them. She then stated that she had to check with Bonnie. I then dug out my 2019 tax folder ( the red tax folder that has "the tax Lady sticker on that I supposedly "i never picked up") i made sure I wasn't missing anything . I had the proof that my 2019 taxes were sent electronically and it also had all my w2s and paper work i provided them with. So i did pick it up! Beth never called back. I reached out again with a phone call left a voice mail telling her I was physically holding the red folder with the proof that I picked up my 2019 taxes and was waiting on a return phone call to see if they would take me. Instead I received an email saying that they were not taking me on... see attached email. DO NOT GO HERE!!

Ken Goughnour

Nov 7, 2020on

I been getting my taxes done there for a number of years.Ill be damed if I go back.I had someone else look at them and Im getting more back that what Bonnie said i was😠😠😠 check your returns people. Read the reviews peopleand then decied.