Parakletos, Inc

Anna Kharabora

May 1, 2024on

Unfortunately, this was a highly disappointing experience. I would suggest anyone using their services be extremely vigilant and do their own research about required documents. I went to Billy for help with my previous taxes that another CPA had filed incorrectly, and I paid $240 for the service. A month later, I received a letter from my state Department of Revenue stating that they had not received anything. I had reached out, but there was no response from the Parakletos team. An additional 13 days went by with no response from anyone. Finally, Billy told me I had to call on my own to figure it out. Ok When I called, the state Department of Revenue let me know they had not received anything, and then, on top of that, they let me know that the documentation he said he did was incorrect and would not suffice in my situation. His exact response was, “We did the work, and they did get the letter..” Not acknowledging the fact that it was incorrect to begin with. I contacted him requesting a refund because I was past the deadline, but he refused. I also contacted Charlie, who owns the company, but I did not receive a response. Overall, it was a horrible experience because my deadline passed, I was paying additional fees, and I was also paying a different CPA to do the correct work. Worst of all, a team that was supposed to help me did the incorrect work, refused to acknowledge it, and refused even a refund. They may be nice and pleasant when you speak to them, but that won't help if their work is bad. I will not use their services in the future and cannot recommend them to anyone in good conscience, as their lack of response and willingness to work with me were unprofessional and disrespectful. Please be safe.

Joe Hamilton

Feb 18, 2024on

Very professional and confident about the help they offer! Can take care of your corporate and personal business with the up most confidence. I highly recommend them!!!

Rocky Ledbetter

Feb 9, 2024on

Anyone needing to get their taxes done in BA or surrounding areas. You should reach to Parakletos, Inc in Broken Arrow. Not only was John fast, efficient, and detail oriented. I felt I was finally more than just a number (yes I know that's literally what taxes are) I felt like they were there to help on a personal level and maximize my return looking closely for anything missed in the previous years. I seemed like for the first time in a decade of using one of the big names I was finally getting the service I expected. Oh yeah and the pricing wasn't HALF bad either. We will be returning customers. Thank you!

Joe Doran

Nov 7, 2023on

Charlie has been very helpful over the years and is extremely knowledgeable with taxes. Highly recommend!

Bri Chan

Dec 5, 2022on

The worst service ever. I was recommended to them this year so I called them a few times and left messages for them and they never called back or followed up. Last week I decided to stop by to talk to someone in person and when I got there there was no staff there. I heard someone talking in the back room so I run the bell and waited. And waited. No one came out, no one even called from the back to acknowledge there was someone there. For being all they claim to be, their actions and how they treat people needing their help is terrible. I will not be going back and will be sure people I know avoid that place

Kendra Shavonne

Apr 4, 2022on

Update: I was called and the issue was rectified. The rude employee is no longer there. I returned this year and they made sure I was taken care of and I got a really good return thanks to their expertise! I have been using this tax service for years. At least 20 and this has been the worst tax year I have ever experienced. No customer service. No follow up and when you call to try and get answers, they are extremely rude. I’m finding a new tax service who would appreciate my business and won’t get attitudes just for asking questions.

Dennis Z

Nov 7, 2021on

Ive been going here for 9 years now. Great group of people.

Ryan Wylie

Nov 7, 2021on

Very knowledgeable and easy to work with

Michelle Arnold-Yeager

Nov 7, 2021on

Charlie and his firm have been preparing our returns for 25 years or so, we have Never had a bad experience and felt their work/results to be well worth the cost! Positive Responsiveness, Quality, Professionalism, Value

kellis69

Nov 7, 2021on

We have used them for several years and really enjoyed working with them

Lady M

Nov 7, 2021on

Charlie is the absolute best!!