Premier Tax & Accounting Inc

Whitney Davis

Feb 14, 2024on

Walked in for my 10 am appointment and was greeted by Britney instantly! After that, Kevin walked me through everything and was super quick, knowledgeable and helpful! Definitely recommend!

Brandon Thornsberry

Feb 7, 2024on

Quick, fast and easy Mr. Kevin is the guy to see will do the most for the customer and get you the most back and eliminate those hidden fees go see my guy today you won’t. Regret it

Walker Lowe

Feb 5, 2024on

Originally, I was not planning to leave a review because my wife had already left one. However, after the continued lack of professionalism, lack of respect, and dare I say cowardliness. I felt it necessary to leave one myself. My wife and I moved to KY from NY in 2022. Knowing NY can be complicated in multiple areas we chose to use a tax “professional” to help us. We worked with Andrew if you could even call it that. He stated NY can be more difficult. But assured us he could handle it. Which was the first as he called my wife “absurd” step in our nightmare of problems with him. We gave him more than everything he needed to complete our taxes and if he knew what he was doing when it came to NY tax paper work he would not have screwed up our taxes to begin with. After having to send our tax info back up to NY to have our prior tax guy fix Andrew’s mistakes we were informed that nothing was out of the ordinary at all. I believe in his response to my wife he stated how it is always the client error when there is a problem. Really shows how humble of a man he is. He also, if not blatantly implied she had lied about the issues we had with him. Not to mention if he work “so hard” on our taxes you would think there would be something to show for it. I didn’t mention the fact that he called us at 10:30-11pm (before the final day to have your taxes submitted) and asked if everything looked correct to us now. (Come to find out they were still wrong and he also never submitted “corrected paperwork”) My response to him was I have no idea what they should look like that’s why we are having a tax professional do them. He also stated that I would show up unannounced. That’s usually what you do after 2+ months of someone avoiding your calls and e-mails. Especially, when they have your government documents and are responsible for submitting your taxes. So I don’t think that’s unreasonable at all. I requested our money to be refunded in the beginning after Andrew stated our taxes had been finished and were not finished. (Because when you pay someone you usually expect whatever service or product as it was told to you.) I told him that day once it had been finished and corrected. I would pay him. But that seems to have slipped his mind. Again, there was almost zero communication from him at any stage. Which is also why he was never paid. 1) Because he never finished what he said he would. 2) It was practically impossible to actually discuss anything with him to even figure out what had been done and if it was time to pay him. (Which is not happening at this point) He also still never replied to me. However, did send my wife an aggressive email about how he did so much for us and thought it was not truthful of us to leave an accurate review. Also, for the record for the majority of this nightmare myself and especially my wife were more than polite to Andrew about this whole thing. At the 2+ month mark of practically zero reply by email or phone. That started fade pretty rapidly. I have not worked with anyone else at this company. But maybe they know what it means to be a professional and what good customer service actually looks like. (Even when they are busy.) I’ll leave that up to anyone who reads this and says I’m willing to take that gamble. We aren’t writing these reviews to simply trash talk or talk about our poor experience. We are leaving them so future customers will be aware of what others have been through. I hope this is helpful to someone.

Jessica Lowe

Apr 20, 2023on

My family recently moved into KY from another state, so we chose to use a professional to do our taxes. At this point, i wish we had done our taxes ourselves. Andrew may be good at taxes for the state of KY but he doesn't seem to know how to file out of state very well. We are now having to fix a bunch of mistakes on our own after a long an patient wait of 2 months to fix the problems created. There was also a very sad lacking of professionalism when it came to returning calls. There were multiple occasions where there was a promise of a return call, updating of information, and progress, that was not seen until hours before tax day. We paid to not habe to deaal with the stress, but it ended up being more stressful than doing it ourselves. I would not recommend using this company.

C S

Nov 7, 2022on

Positive Responsiveness, Quality, Professionalism, Value

Annie Collins

Nov 7, 2022on

Love them

Sumer Stakelin

Nov 7, 2022on

Andrew is GREAT!!

Mary Mckenna

Nov 7, 2021on

Super helpful. Excellent customer service. Answered all my tax questions. Reasonable costs. Nice and neat copies for record keeping.

Jennifer Bell

Nov 7, 2021on

Best tax place ever

Douglas Muir

Nov 7, 2021on

Andrew is extremely knowledgeable and keeps me covered on all my tax needs!