Waterfront CPA Group

M Foxworthy

Feb 13, 2024on

I utilized waterfront CPA for my taxes because I had complex taxes for 2021. I provided to them all the required documents to complete my taxes including the W2 that they left off my taxes. (to my fault I should have reviewed their work but that's why I hired them so I didn't have to) well turns out they completely left off a W2 and I owed more in taxes. the IRS hit me with a roughly 1,000 dollar penalty which they "paid" by doing my taxes this year free and refunding my 2021 tax fee. but because of their error I was responsible for a 470 dollar interest fee that they would not cover. so be prepared to review all of their work. if an error happens regardless If it was their fault, you will be responsible for the interest owed because of their error in addition to the tax you owe. I told them I would not have incurred the interest because I would have paid my full tax bill had it been prepared correctly, but they said that was policy. So unless they correct this policy I would look elsewhere for a more reputable company that takes responsibility for errors of their service. Respectfully I typically do not write reviews but because their error cost me an additional cost of almost 500 dollars and the IRS headache I was not a satisfied customer.

Allison Howard

Jan 18, 2024on

I would avoid this group. I worked with them for many years and was mostly happy with their services. Until one of the accountants i worked with often had some personal issues come up and did not send in my returns on time one year and it has been a nightmare since then. They worked on multiple businesses and my personals. I was paid up on annual invoices for work that was not even getting done. The IRS sent me multiple bills for the returns being late, waterfront agree to send in a letter and believed the fees would be waved since it was my first time being late- BUT they were not, and waterfront evaded all responsibility once I brought that to their attention. They went from being apologetic for the screw up, to trying to lie on email once my attorney chimed in. Its all in writing though-email and text. I am thinking of taking legal action to get my fees returned. Finally- my new accountant said she has noticed MULTIPLE issues from the late returns they ended up sending on my behalf. Complete nightmare. Unprofessional, and dishonest.

Bryce Matthews

Nov 7, 2022on

This is the second year in a row I have not had my taxes done on time despite providing them with all the info at the beginning of the year. wont get back to me and when I follow up it takes him weeks to return a call or email. I understand that they are very busy around tax time but I feel quite mistreated. Im surprised that this company has such good ratings as I have given them the benefit of the doubt for two years now and have been extremely dissatisfied.

Juan Herrera

Nov 7, 2022on

Excellent service

Jeff Minger

Nov 7, 2021on

Great experiences with this company. They do excellent work at a good price. Thanks guys

jopa726

Nov 7, 2021on

Professional, friendly and prompt service. Needing help, I call the friendly staff of Waterfront CPA. I expected to wait hours, if not days, to get to speak to a CPA. I was pleasantly surprised to here from a CPA in minutes. Nicole patiently answered all my questions over the phone. I highly recommend them.

Matthew Davidson

Nov 7, 2021on

These guys were thorough and professional. They got me in and out quickly and painlessly Positive Responsiveness, Quality, Professionalism, Value

Yolanda Davie

Nov 7, 2020on

Professional and courteous staff. The CPA Group goes over, and beyond to assure that questions are answered. The experience that I had with the Waterfront CPA Group assures me that I received superb care!

Tami Bevan

Nov 7, 2020on

I was a new client that found it quick and easy to get an appointment. I met with Chris and was very happy with his knowledgable, professional assistance.

Krista Davis

May 22, 2020on

Waterfront CPA has assisted our law firm substantially over the years. If you need solid tax professionals who really know their stuff, these are your people. This established accounting firm definitely doesn’t have the feel of a “pop up” tax stand with temps hired just for tax season. Instead, Waterfront CPA provides steady support throughout all seasons, and is there in a pinch, handling any last minute questions or situations that arise with expertise and grace. They went above and beyond for us in every instance, and have earned our highest recommendation. Law Offices of J. Michael Koch