TBS Income Tax

Aria Tran

Oct 26, 2024on

Terrible customer service!

THANG Man

May 14, 2024on

Used them for years. Had nothing but good experience. I notice some people judge them by a phone call. That's not fair

Lily Pham

Feb 29, 2024on

Good service, the staff very friendly and helpful

Pham Uyen

Nov 7, 2023on

Too bad services, no recommend!!

Not Steve

Aug 17, 2023on

Employees are just horrendous. Arrogant and can’t answer basic questions. Our staff pay is always late because of these people. John is nice but his female staff are divas.

William Gieng

Aug 16, 2023on

Worst customer service ever. I highly DO NOT recommend coming here for any tax services done. My dad requested to have his own information sent to him through email. To validate his identity, my dad sent over a copy of his driver's license. They said, "No, he has to show up in person to verify his identity." Does HR Block require you to show up to their business to verify your identity? Does Turbo Tax require you to show up to their business to verify your identity? The answer is simple: NO! You verify your identity with your driver's license or passport and/or SSN and/or address and they will send you your information. Additionally, they decided to inform other people in the family that my dad was trying to access his OWN information. If that's not a violation of his own privacy, then I don't know what is. My dad doesn't have a handler and he is capable enough to handle his own personal information. If I wanted my own information and someone says, "Hold on, I have to tell this other person first before I can give you your information", would you not question them and say to yourself why someone else needs to be notified before you can acquire your own information? DEFINITELY. Furthermore, on a completely different situation, I called them because they were my parents’ tax advisors. I called them to ask for clarification regarding tax implications about a specific situation because my parents are older and didn’t fully understand what they had been told. So I called to gather further details and confirm if what was told to my parents’ was accurate. The gentleman who answered the phone call responded to me in a very rude tone, “I already told your parents this, why are they having you call again? I already told your mom several times, so I don’t understand why they keep asking about it?” As a client (now previous client), you would not expect a PROFESSIONAL to speak to you in that harsh and rude tone. But that was my continued negative experience with TBS Bookkeeping and Income Tax. Never again will I have my parents come here to file their taxes with them nor would I EVER recommend them to anyone. Please go find someone or a business that knows how to handle personal information properly and if you request your own information, that they don't go telling other people you're trying to obtain your own information. Also, find a place with better customer service and who doesn’t speak to you in an egregious fashion.

Jet Yinn

Jan 12, 2023on

Me and my family have been going to this place for years and have never done us wrong always great service and nice people.

Hoang Tram USA

Nov 7, 2022on

Get work with John Pham is not happy and really expensive for service charge. Not recommend!

Tony Nguyen

Sep 2, 2021on

Came in for a consultation and found out my old book keepers were overcharging me on top of letting me enter my books incorrectly. John was very knowledgable and I ended up switching my full services over to him. 10/10 would recommend

Michael Tan

Nov 14, 2019on

Gave John Pham a call based on a recommendation and must say the experience was not good. I told him from the beginning of the call that I’m calling based on a recommendation I received and wanted to get a quote for his tax services. His response was that I need to look at the quality of the service before the price. I already told him that I’m calling based on a recommendation so I don’t need to question the quality. Then he goes on lecturing me without even asking me about my tax situation that every ones tax is different and he cannot give a blanket rate for everyone. He comes off to be very arrogant and condescending and I would not use his services no matter how cheap his price is. I would not be comfortable that my interests would be looked after by him.

Jason Green

Nov 7, 2019on

The people who work there are very rude over the phone and not willing to go the extra mile. One of the worst professional experiences I have had to deal with in a while.