Banner Tax Filing Center

Stephanie Burkhart

Jul 19, 2024on

I wish I could give them zero stars. I have been calling them for 2 months now, trying to get my deceased mother's original tax documents back after I had them do her taxes for 2023. I used them because they did her taxes in 2022. Then today, I get a bill from the IRS for $4,100 because they did my mom's taxes wrong for that year! If I lived in the same state, I would go there, but now I have to resort to having relatives go to their office almost daily just to get the documents back that I need for the estate! Absolutely horrible company with horrible customer service and they can't even do taxes right!

Ben Preheim

Apr 16, 2024on

If I could give no stars I would. First they are impossible to reach over the phone or email. I filed my taxes last year with them, was told I was getting a $1100 refund, then it dropped to $600 because they forgot to submit a form. Then went in there and was refunded the money I paid to have them done and told it was a $300 refund. Not 600 or 1100. Months later I never received my check in the mail. Kept calling but out of 50 plus calls only 2 were answered with the promise to email me back or call me back. Never heard back. Finally decided to drive into the office "again" and was told that I didn't recieve a check because the irs took it due to a balance with them. All I want to know is why someone there couldn't just tell me this over the phone. Use to be a good place to have them done. I guess not anymore.

Julie Koenig

Nov 7, 2023on

Never returns calls or tax statements

Carl Morton

Nov 7, 2023on

Love this place great people all the way around and very good at what they do.

A B

Nov 7, 2023on

Receptionist was condescending and rude.

Stacy Eubanks

Mar 17, 2023on

UPDATE: (I live in Az now took my taxes to a wonderful and stable tax business who showed me where on my 2019 taxes Maggie had "worked" on were done incorrectly. She had my husband's name as a recipient of a certain income and it was actually supposed to have my name She also had a wrong code on the same information and at the end I was to receive 10k refund but after my new tax guy did it correctly I actually owe 2k. I paid her office to file for several years of around $500 and it wasn't correct or filed. I just paid my new tax guy a little over $500 to fix the issues Maggie did incorrectly . I'm actually happy to have to pay 2k and be correct and complete than ever have Maggie or David do this again, dont use this office)! Terrible communication on their end. I left multiple calls, emails and mailed letter with zero response. My taxes were a mess left for me and I paid 4 years worth prepared taxes only to have 1 year actually filed. I'm owed money from IRS according to Maggie, she is very unprofessional and hasn't filed the other 3 years even though I paid for it to be done! I'm now having to have another accountant take care of these and he said all it would have taken was to literally push a button to file.

Robin Wright

Jan 10, 2023on

These folks need to examine how they are doing business. We dropped off 2 returns for David to examine for mistakes 2 mo ago and wanted a call back when ready. No call. I called 3 times, voicemail. Stressful! Finally got through. Never looked at our returns. This does not bode well. We will not use them.

carroll oliver

Nov 7, 2021on

Awsome. Great people great service

Rocky Chinn

Nov 7, 2021on

Was great experience

Connie Peterson

Nov 7, 2021on

Ive been going here for nine years. Very professional knowledgeable and friendly. Positive Responsiveness, Quality, Professionalism, Value

Kristy Brigham

Nov 7, 2020on

Always so nice. Have been going to David for years.