Ross & Moncure Inc of Old Town

Tatia Lemondzhava

Oct 8, 2024on

My husband and I are not US citizens and, due to our visa category (G4) are a somewhat specific tax case in the United States. We are also pretty much completely clueless on the US taxation system. Rachel Moncure and her team at Ross&Moncure have been our tax advisors for the past year, and working with them has been nothing short of an outstanding experience. They are very knowledgeable about both US and international tax systems, as well as how those interact and affect each other in various jurisdictions. We have felt like the highest priority clients throughout this time, with Rachel responding to most of our queries herself within a day or sooner, and her team always being prompt and proactive in responding and providing detailed and clear guidance. They have also all been very patient with our likely very basic questions, and have answered them over the phone and in writing with great detail. As a foreigner living and working in the US on a distinctive visa type, with a house, a mortgage and an income property, it is very reassuring to know that we have a team that looks after our tax needs so well. I can highly recommend Ross & Moncure to everyone, and especially to foreigners living in DC who may also be flummoxed by this tax system.

Marjolaine Grappe

Oct 3, 2024on

I have relied on Ross & Moncure’s tax strategies for over 15 years, and I have the utmost trust in their expertise. Rachel and her team consistently go above and beyond with their advice, particularly in navigating complex international tax matters. They are not only highly knowledgeable but also approachable and professional. The team is always available, proactive in sending reminders, and ensures that no detail is overlooked. Their exceptional service has earned my trust, and I have confidently recommended them to many others over the years, all of whom have been equally satisfied.

Aaron Cohen

Aug 14, 2024on

For going on forty years, I have been a very happy client of Ross & Moncure. Rachel, the proprietor, and her father Braxton, as well as their entire staff have always treated me like I was their most important, highest paying (which I'm not) client. That's how you run a service business. Through two businesses, two homes, one marriage and two kids, Ross & Moncure have managed my tax strategy to perfection with never a single nastygram from the IRS. They're the best.

Katie King

Aug 14, 2024on

A big thank you to Ross & Moncure who once again this week have helped me work through a complicated tax question. I've been working with them for more than a decade, through international moves, renting my home, and changing jobs and they've been consistently responsive and proactive, making it easy for me to make decisions and sort through the paper work. I'd highly recommend them, especially if you have a complex return.

Weisheng Mao

Aug 7, 2024on

TL;DR: Unethical, unprofessional, manipulative and rude - we are filing a complaint with the IRS. Ross and Moncure is a firm that refuses to acknowledge nor take responsibility (including financial) for its errors to the point of being unethical.  We engaged them to complete our personal and business tax returns in 2023 and paid a retainer for their services.  Several months into our engagement, we asked out of curiosity whether we could have them file only our business tax returns.  Rachel Moncure stated that we had to engage them for both tax returns, and if we backed out of the engagement now, we’d be responsible for all work rendered to date at an hourly fee which was never discussed with us. She then accused us of expecting free advice, which was untrue and highly insulting, and stated her preference that we terminate. Cliff Hefler then intervened to state that they wished to keep working with us but only if we committed to being long term clients because they felt that they lost money in their first year of filing taxes for new clients. We did not feel we had much choice but to agree to these terms, given that the alternative was to terminate and pay the high hourly fee to which we'd never previously agreed. Rachel never spoke to us again, but we ultimately did enjoy our experience working with Cliff.  When our tax returns were completed, we received written instructions to pay the Pass Through Entity Tax (PTET) by October 15, rather than the correct due date of April 15.  Months later, we received a notice from the Virginia Department of Taxation stating that our PTET was overdue and had accrued a late fee of $420. Upon bringing this to the attention of Ross and Moncure, Cliff stated that this may have been a software glitch.  Rachel Moncure then emailed denying that there had been a software glitch and stating that we would be terminated as clients because they elected to stop working with small businesses (a change for which we received no other notification, past or present).  When we reiterated the reality that we had been provided incorrect information and asked what kind of corrective and compensatory mechanisms she intended to take, Rachel refused to acknowledge in any capacity that we had been given an incorrect due date, stated that they assume clients know that tax due dates are in the spring and that “you two appeared to understand the fundamentals of the US tax system”, and finished her communication with the statement, “It is especially frustrating to be asked to pay penalties when the regime causing you the penalties ultimately saved you money pursuant to our advice.” After this, our business tax returns including the erroneous instructions- which were meant to be permanently available to us, according to their own front desk staff - were removed from their system such that we could no longer access them.  We sent multiple follow-up emails to Rachel and Cliff requesting copies of our complete business tax returns including the instructions and received no response. This experience speaks for itself.  We are in the process of filing a complaint with the IRS.  This is a firm that feels that they do their clients a favor by working with them and that they have no responsibility for their failures to do their jobs correctly and professionally, choosing instead to blame, insult and terminate with the client, and even going so far as to delete the actual work that the client paid for in order to hide their mistakes.  We are appalled, and we encourage everyone to stay away from this firm.

Ahmad Nasereddin

Nov 7, 2023on

Very rude!

Sean Ellis

Nov 7, 2022on

Weve used R&M for two years and weve had a great experience. I really appreciate all of their help.

Lori Graham

Nov 7, 2022on

Their work is good, but communication is frustrating. Not sure if this is a systemic thing or post COVID issues. They still are not back in the office, so emails are the mode of communication, which is not very effective.

Carlos Sabatino

Nov 7, 2022on

R&M has been my accounting firm for the past seven years. They are extremely communicative and have gone above and beyond helping me find solutions and navigating taxes as a non-resident alien. Very fairly priced.

celina arslanian

Aug 3, 2022on

Ross & Moncure represent security and no stress when it comes to my taxes. I have multiple employers which can make everything more complex, but they never cease to impress when it comes to organization, transparency and thoroughness. I know that I won’t stress ever with them, and that there will never be any errors. They always know the right questions to ask, and are always thinking ahead. They are also extremely patient when answering my questions (which are many). I highly recommend Ross & Moncure.

Gabriel G. Plata

Jul 26, 2022on

Ross & Moncure has prepared my taxes for the past three years and their service is exceptional. They are very helpful whenever I have questions and make every effort to make the tax process as easy as possible.

Morgan Frederick

Nov 7, 2019on

Excellent experience reviewing an issue with taxes paid while living abroad. Easy to work with and very happy with result in dispute with IRS. Fair price for quality service.