Hightower and Associates Bookkeeping and Tax Service

Adam S

Feb 26, 2024on

The best ! Devin was amazing with communication and being available for any questions. After 2 filings, I’ll be coming back next year. Thank you Hightower & Associates!

Alaina Robinson

Nov 7, 2022on

Kelly and her receptionist are the sweetest people Ive ever met! I love how personable Kelly is and how she made me feel so much ease during my consultation today.

Benjamin

Nov 7, 2022on

Kelly and her team are the most amazing folks in the business. They came highly recommended to me and I will use them primarily from now on.

Bruce Flint

Jun 28, 2022on

I've been working with them for a short time but they already have demonstrated their ability to get in touch with IRS to help me in correcting a return that I don't believe was ever properly prepared and also helped me reduce my indebtedness. High praise for them.

Beth Roof

Jun 8, 2022on

Kelly and her staff went above and beyond to prepare my tax return. I was treated with professionalism, kindness and respect. Communication was excellent and I was kept up to date on the status of my return. I would highly recommend Hightower and Associates for all of you tax needs.

Joshua Flenoid

Mar 3, 2022on

Unfortuantely, I had a negative experience with Ms. Hightower and staff and her inability to listen or empathize was disheartening. I requested an update from Ms. Hightower after uploading requested documents after waiting a week for a consultation. Ms. Hightower and her staff immediately was warm and welcoming after the google searches and reviews that I saw for me to contact her office. After a week, I asked for an update but was immediately met with disrespect and condescending tones from Ms. Hightower and staff. Ms. Hightower berated me over the phone and was overbearingly informing me of her “business and company filing deadlines.” I never asked her to hurry or give preferential treatment but respect as an individual and even informed her that I have traveled, served this country and should be given a level of respect as a person. She wasn’t empathetic to my situation, family or listening but wanted to inform that she is busy and when she gets to it it’ll be done right or correctly. I have no doubt that she is a professional within her practice but as a person even though she doesn’t know or met me, she was very rude and unkind. It takes time to write reviews or speak about another person and hope whoever reaches out has a pleasant experience. I hope Fathers, Veterans and Civil Servants don’t have to be treated or passed along like that. We are in a sensitive time with the pandemic and world especially Veterans who feel mistreated by civilians or professionals outside of the military community. Providing a “discount” doesn’t show or give respect. You treated me and my family like we didn’t matter personally in how you and your staff communicated. I am not expecting an apology or think anyone care but civility and respect isn’t hard and something I wish and pray for Ms. Hightower and Ms. Beth. I’m glad we had a mutual understanding and agreement to look for other servicing providers.

Skippy S

Nov 7, 2020on

Amazing customer experience !!! Period.

weldon cypert

Nov 7, 2020on

Wonderful people to deal with... Positive Responsiveness, Quality, Professionalism, Value

Jill Gavora

Nov 7, 2020on

They are very knowledgeable and timely in their work. The staff is always very helpful. Positive Responsiveness, Quality, Professionalism, Value

Frances Barnett

Nov 7, 2020on

They are phenomenal! We were taken care of right away, all of our questions were answered, and communication is excellent! Truthfully, we wont ever use anyone else again! Positive Responsiveness, Quality, Professionalism, Value

Mckenzie Carper

Jul 28, 2020on

Kelly Hightower was absolutely amazing, she is so reliable and so persistent in her work. She makes sure every “i” is dotted and every T is crossed to ensure the best outcomes for me! Will 100% be back and will recruit her to anyone else. One of the best in the field because she tends to YOUR needs! Definitely check her out if you haven’t already!