Taxpert

Texas Select Plumbing

Jul 3, 2024on

I have worked with this firm for years. They do a great job and are very Knowledgeable.

Cindy Hacker

May 7, 2024on

Best

Tyler Leach

Mar 19, 2024on

I sit down with bill and do my taxes in person. He always does a great job for years and I haven’t had any of the other problems. I see on these comments. Only downfall is it sometimes hard to get a hold of anyone.

Drew R. Schulz

Nov 1, 2023on

Lazy, dishonest, & completely incompetent; you’re better off having a house plant, a 1st grader, or a small dog do your taxes than Bill Agee. We dropped off our taxes in April, and didn’t hear anything for almost two months. When we finally reached out, the receptionist told us they would be done by the end of the next week. That day came and went, and nothing. The next time we called, the same thing. “They should be done on Friday.” Lots of Fridays came and went, and no updates, no returned calls, nothing. Eventually the voicemail was full and we couldn’t even leave messages. At this point we had also made a visit to their office to ask what was going on, and Bill was conveniently out running errands. His receptionist (who is 100% in on it; do not believe anything she tells you) said that she would pull out file and put it at the top of the stack for him to work on. At this point it’s August, and we still have not gotten our taxes from last year filed. It took another in-person surprise visit, combined with demanding that they give us the paperwork so we can take it elsewhere, and miraculously they were finished in 20 minutes. But that wasn’t the end of the story. Bill had submitted our return electronically, but when we checked on the IRS website for updates, it had no record of the filing. I called again, and the receptionist said “let me resubmit them, just to be sure.” Lo and behold, it showed up in the system the next day. After all of that, we found out that Bill had made a mistake; he had failed to notice the thousands of dollars in estimated quarterly payments I had already made, and because of this the amount he said we should receive as a refund was not correct. We are still sorting this part out, but if I could go back a year and warn myself, I would. Save yourself months of headaches, lies, and being given the runaround, and just find someone else to do your taxes. I can’t comprehend how this business is still in operation, since it seems from the reviews that he does this to almost everyone.

Rebekah Schulz

Nov 1, 2023on

This is your warning to go elsewhere for your tax needs. Dropped off my taxes in April. They did not get submitted until SEPTEMBER. My husband and I called numerous times during these months to check on the progress of our tax return, just to be told by the receptionist that “it will be done by Friday.” She told us this multiple times. We not once heard from Bill himself. We started going up to the location in person after their voicemail had been filled up, and we could no longer reach them. Every time we went in person, the receptionist would tell us that Bill is either “sick” or on “vacation.” He was never anywhere to be seen. My mother-in-law, the person who referred us to him, finally went up to the building in person and refused to leave.. and VOILA they were magically finished within 20 minutes. No apology, no explanation. Great. The taxes are submitted, now we wait for our return and this nightmare to be over with. WRONG. Bill failed to realize that we had made several quarterly payments on our taxes over the year and left that off on our paperwork. So we received a botched check in the mail from the IRS that we now have to shred and go through the entire process again of waiting for a new check to be cut and sent. It is now almost November and I still do not have my tax return. Bottom line is Taxpert is a joke. Not sure what’s going on, but I am convinced a monkey in a suit could’ve done a better job. There was no communication, no returned phone calls, no updates. Nothing. I am so disgusted and highly disappointed in how someone could treat another person’s money.

Jacob Swasta

Nov 7, 2022on

I’ve had Bill prepare my taxes for a few years now and haven’t been disappointed. He’s fast and thorough. Thanks Bill!

Leslie Jones

Nov 7, 2022on

Bill is great.

Patrick McBride

Nov 7, 2020on

I wish there was an option for negative stars. Absolutely terrible operation and service. Multiple state taxes have still yet to be filed years later, and no one answers the phone, returns calls, or addresses issues whatsoever. Do not take your taxes to these people, they will simply never be done and youll never get ahold of them again.

mike davis

Nov 7, 2020on

they do great work! only problem is that they are so good, it is hard to get an appt.

Ron Beale

Nov 7, 2020on

I’ve used Taxperts since 2007. I’ve always had Ms Gloria do my taxes and it’s been a great experience. She made every effort to see that my returns were done both lawfully and at the same time assuring that I received every dollar of refund allowable by law... However, Ms Gloria has apparently retired. My tax return was prepared by Bill Agee in about 15 minutes. The result was most disappointing. I regret to say I cannot recommend Taxperts.

A Teague

Nov 7, 2020on

They are so unorganized , how do youHave a dirty office with nowhere to sit?The mother and son who work there are always running late even when you have a appointment! The mother and son argue in front of the clients. They are so rude papers everywhere, no organization at all! They never answer The phone or return your phone calls! I don’t know how this place is still in business! I hate that we actually went there and paid themTo do our taxes, big regret! So I warning everyone to Stay away from this place, they are very unprofessional and go someplace where you can feel at ease knowing you are being taken care of! My husband has been trying to get a hold of the son (who did our taxes) for two weeks already and no one answers the phone! Do not waste your time with Taxpert of Conroe, they are not Taxpert’s!!!!!!!!!! I don’t even want to give them one star! Negative Responsiveness, Quality, Professionalism, Value

Todd Barrow

Nov 7, 2019on

NO, NO, NO!!! For Gods sake go somewhere else, anywhere...have a bum on the street do your taxes before you take them to this guy! You have been warned!