Berks Tax & Business Services

Mariah Sweazy

Nov 16, 2019on

My husband and I came to Berks Tax & Business Services because it was recommended. We didn’t feel that our return would be too complicated; however, we had nothing but issues the entire process. After coming in February and meeting with one of their employees, we later learned that she apparently didn’t complete some of our information initially correctly. Looking back, she did seem very confused during our meeting, but had reassured us that everything was fine. We didn’t find out until weeks later of course when we got notice from the government, that there were issues. After trying to contact Berks Tax several times, we finally heard back from the woman who had filed for us and she told us to call the state tax department ourselves to figure it out. After that, the owner (finally) stepped in after weeks of my husband trying to call and get it handled because there were issues that continued at every step after that. The owner continued inconsistently communicating on the process and we couldn’t get a clear answer from him on what was being done. At a certain point, my husband could never get ahold of him, because he was either out of the office or not available/returning his calls. After months of going through this and my husband not hearing back, I stepped in and started contacting the owner as well when finally we started receiving communication (he never would return my husbands calls). We filed an adjustment after that point and yet again there were mistakes and issues not caught during that process, creating more problems and delays. It made me realize that he probably never really looked into why these problems started in the beginning, because the issue that ended up being the problem could have easily been solved by actually reading our information/file that we had submitted. After receiving a third adjustment, I ended up handling most of the issues in the end because he proved time and time again to be very difficult to do business with and couldn’t seem to get the process right. That was August when I finally got it handled. I would like to reiterate and highlight the fact that this took from February - August to figure out. Overall, it was very frustrating to say the least and I would not recommend this business.

Above and Beyond Housekeeping

Jul 22, 2019on

Best accounts I’ve dealt with in all the years of being a business owner! Great customer service. Personal and prompt communication as well. I recommend them to EVERYONE!

Rick Hoyle

Nov 7, 2018on

Brian and Angie are very accommodating and easy to work with. Highly recommend.

Desiree Soto

Nov 7, 2018on

Great Place and affordable.

Walt P.

Nov 7, 2018on

Excellent service for me and my family for over thirty years. They are very professional and easy to work with.....

Beckie Capoferri

Nov 7, 2017on

Patient, understanding, available