Landis & Associates Certified Public Accountant

Maggie Gouker

Oct 27, 2024on

I used Landis and Associates to have my grandmother's taxes done and did not have a good experience. When I took them my grandmothers paperwork I mentioned that I was the POA and that they should communicate with me. They did not they tried to call my grandmother who had no idea who they were and then sent her an unfriendly letter. I then reached out to them to find out the issue and it was because she didn't fill out a large survey and sign another form. So they had to file and extension because they didn't get her taxes done. This could have easily been avoided if they would have contacted me in the first place. I had to keep checking to make sure they filed her taxes. Will not be using them again.

Mark Zelinski

Oct 15, 2024on

Terrible communication. Don't expect anything except basic services for a full price cost. Promises made over the phone and zero follow through. I'm very disappointed in the company as a whole. It is not run well. From what I can tell, Individuals have specific job roles and if they're out of the office, a client just has to wait until they come back.

Robert Kegel

Sep 7, 2024on

Very efficient and accommodating . Very reasonable fee. Easy communication.

William Price

May 22, 2024on

Extreme delay in tax preparation. I have called in several times and each time the person preparing my taxes was not in or not available. This is the second year that the process was long and drawn out. Extremely disappointed with the customer service and turn around time.

Sam & Naomi Stauffer

May 20, 2024on

I am very pleased and thankful with the way Landis & Associates completed my tax return. They made everything very simple, complete and easy.

Daniel Nafziger

May 7, 2024on

This is my first year processing my taxes with Landis & Associates. I am of the older generation and was very pleased with the service provided to me. The staff I worked with were considerate and understanding of my questions. The final tax prep appears proper in all respects. Good experience, Dan

Paul Lehman

Apr 29, 2024on

Being a first time customer and user of the secure portal, things were not always easy follow along. It was not clear who was doing my taxes and who I need to be communicating question to. Pricing seemed a bit steep for the level of service received. There was a pretty significant mistake made on our return, had I not scrutinized my returns, it would have been missed. Thankfully, they promptly and happily are resloving the mistake. I hope that maybe the second year will go a bit smoother...

Julie Roberts

Apr 26, 2024on

So I love the idea that one can do taxes by submitting secure files to their site (liscio). However, I think the process takes some getting used to. I am not sure how much was me being a newby and how much is their system. Doesn’t seem they were aware of the submissions made and then was told they would have to file for an extension (even though much information was in by the beginning of January and the last of my 1099s were in three weeks before 4/15). It was unclear to me who was actually doing my taxes and who I was supposed to communicate with for what. Would be helpful to have that spelled out up front. Whenever I did talk to someone, they were very friendly, knowledgeable and helpful. All of that said, I am happy with the end result even though being late and not know what is going on caused me some stress.

Scott Talbot

Apr 7, 2024on

Weve worked with Rich for many years. We greatly appreciate his excellent service. He knows his stuff, and we are confident that we are in good hands.

Susan Meredith

Mar 29, 2024on

I am a baby boomer and am semi-receptive to handling (both to and from my very nice and qualified accountant) all correspondence and communication relating to the preparation of my income tax returns VIRTUALLY and REMOTELY. However, as a new client this year, I am trying to make the adjustment to a predominantly VIRTUAL and REMOTE income tax return environment. I particularly enjoyed finally contacting my accountant via phone and gratefully engaging in one to one conversation to discuss my questions and concerns. It made all the difference in the world! It is very important to me to engage telephonically or in person. Adapting to an all VIRTUAL and REMOTE environment does not match my learning style. But…I am trying diligently to adjust my learning style as best I can. However, in the end, I am optimistic I will be content and satisfied with the quality and outcome of the preparation of my income tax returns.