Lauren Massie CPA PLLC

Weston Weston

Sep 19, 2022on

Update: September 23, 2022 Note: The business owner (Lauren Massie) later reached out to me directly and was warm, positive, and extremely helpful. She sought to better understand my customer service experience and thoroughly addressed my questions related to her services. I was very impressed with my direct interaction with her. She mentioned that she spoke to her staff to investigate my customer experience and seemed to genuinely care about my initial encounter with her business. I am grateful that she took time to follow up with me directly, she was a delight. I appreciate all the great reviews about this company. It led me to reach out this morning but unfortunately I had a very different experience. I was excited to call this woman owned business using my most chipper voice after reading all the positive reviews but they told me they would not be able to assist me even though according to their website they should have been able to. The person who answered the phone (Kayla) adamantly told me they would not assist me without even offering to better understand my reason for reaching out. It was a weird experience. Here is a quote from their website, "We offer a free consultation where we listen to your tax issue with compassion in a judgement free atmosphere. We understand life happens and that sometimes tax issues area part of the journey!" Kayla would not listen to my question. I told her that the website indicated they provide consultations and based on the services offered, I was reaching out to the right place. She told me she did not know what I was talking about in terms of consultations and that they would not be able to help me. Oh well, I will move on to someone else. They are seemingly not lacking for business. Somehow, they did not provide the great customer experience everyone else seems to express in their reviews. I wanted to make sure to chime in with my experience. This woman owned business which advertises great customer experiences certainly made a bad first impression on me despite all the great reviews prior to reaching out. I have a track record of writing positive reviews and wish this could have been one of them but somehow this encounter missed the mark in a major way.

Ken Symonds

Jul 26, 2019on

Lauren is PHENOMENAL! I found myself in a tricky situation and was referred to Lauren by another CPA. She was very responsive and informative throughout the entire process and I could tell from our first conversation she knew her stuff. Her professionalism, integrity and communication is unsurpassed and I will only call Lauren from now on for any of my future finance/tax matters. Thank you again Lauren!

Verna Creech

Dec 12, 2018on

Lauren is wonderful! We spoke with other tax professionals first, and felt like we had no options. She has worked hard for us, she is very professional and personable, and we feel that she has our best interest at heart. My husband and I both agree that Lauren is the best in Raleigh.

A B

Jul 24, 2018on

This woman is a miracle worker. My husband and I were close to being homeless because of how much the IRS was garnishing. She.was able to save us! She is fairly priced, communicative, kind, and on your side!

Luke Beerman

Mar 4, 2016on

Awesome service, timely, honest and knowledgable! I highly recommend Lauren!

Richard LaBennett

Sep 23, 2014on

Lauren Massie at Simply Taxes is everything that you need in a tax and accounting professional. She's knowledgeable, diligent, responsive, friendly, and makes the most complicated tax issues very simple and easy to understand. She was adept at solving a tax problem that I had encountered and helped me see it through to the end, all over the course of more than one year. She followed up with the IRS through the shutdown and kept me up to speed on what to expect. I love having Lauren in my corner and feel more confident about doing business and expanding my financial footprint knowing that I have someone like her to keep things in order. I'd recommend her to anyone in a heartbeat.