Joseph J Montone & Co
- Open ⋅ Closes 9 pm
- 9 am–9 pm
- Closed on Sunday
Services
- Tax preparation service
- Accountant
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Business Hours
- Sunday
- Closed
- Monday
- 9 am–9 pm
- Tuesday
- 9 am–9 pm
- Wednesday
- 9 am–9 pm
- Thursday
- 9 am–9 pm
- Friday
- 9 am–9 pm
- Saturday
- 9 am–5 pm
Find Us on Google Maps
1502 State St, Schenectady, NY 12304, United States
Customer Reviews

Reviews

This was the second year using this company for our taxes. This year I received a letter from IRS regarding an issue. I tried several times to call the accountant for help and an explanation but was always routed to voicemail. I left messages with the receptionist and accountants voicemail but never received a call back from anyone. I drove to the office after no luck with the phone and the place was closed. To say I am extremely disappointed that this is the way they treat their customers is an understatement. I cant imagine why someone isn’t monitoring their phones for messages if they are not working in the off season. Needless to say we will not be returning next year. I find the way they do business unprofessional.

I have used this service for over 20 years. I can't imagine trusting my accounting needs or taxes to anyone else. They are reasonably priced and extremely accurate.

He does great work. Very experienced.

Great place to get your taxes done. Everyone was professional and friendly. I'm a longtime customer and can't image going anywhere else!

If this business cant even clear the ice off their sidewalks, I certainly wouldnt let them do my taxes.



Very unprofessional made an appointment and when it was time he completely ignored me the day of. Would not recommend him to anyone.

After 4/3/21 appointment to prepare my father's return (a simple job which took Morgan Montone approximately only 10 minutes to complete), I was told the return and paperwork would be mailed to me if I wanted. I agreed. After not hearing anything from them for a week, I called to get a status update. No one answered. I got voicemail, so I left a message for both Joseph (as son Morgan doesn't have voicemail) and for the receptionist/secretary asking as to the status, as well as when would it be mailed out. It's now 4/22 and still have not received any response or mailing. After several attempts to call them. I just get routed to voicemail each time and I leave a message each time. A simple phone call stating what the delay is or maybe that they just didn't get around to mailing it, would have acceptable for the interim. But to totally ignore and blow off a customer, especially after paying $150, is to say the least unprofessional. How hard is it to make a 10 second phone call? If something happened to their business, then let the phone go to VM and say what the issue is, but to leave paying customers hanging in wind? Not acceptable.



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