Cliff Ketchum Bookkeeping Services

Marie Hartenstein

Jul 11, 2024on

I dropped of my tax docs in April. I was told to come in and sign on following Monday. Got there my taxes hadn’t even been worked on. Gentleman call later and said an extension was filed and I would once again be notified when to come in and sign and pick up my papers. Well here we are. JULY!!!! No one answers my emails. No one answers my voice mails. All my personal and business papers are with them. Going to the ITS to let them know. Scam

Logan Smith

Jun 19, 2024on

No one ever awnsers the call

Zachary Hood

Feb 23, 2023on

This place should no longer be in business. They are so careless with everyone's information it's not even funny. Wish you could give zero stars.

Anon “NunYa” ymous

Feb 23, 2023on

This place should be ashamed of its business, absolutely no customer service, and the guy at the front desk is probably the rudest person. He should not be working in this industry as he clearly can't keep track of anything.

Josh

Feb 23, 2023on

I wish you could give zero stars! The guy at the front desk is absolutely oblivious and should not work there. Me and my partner got our taxes done at the same time, I had to leave them there overnight. We just had to go back to sign them once they called a couple days later... which they never did. I had to call and ask, to which the rude guy at the front desk replies, "They've been done, you just need to come sign them," so right off the bat bad experience. Whatever, we go sign, give them our payment info, and leave waiting for the charge to appear on a specific date.... never get charged, so I call. The guy at the front desk says he "lost my card info and must have shredded it" I give him my card info again, and he later charges me for just my taxes and not my partners as well. I wake up this morning to a declined charge for both me and my partners taxes(almost $240) I call, and the guy at the front desk proceeds to tell me, "You're not a man of your word. You said you'd pay, and now you're not. " HELLO, YOU ALREADY CHARGED ME FOR ALMOST $120 AND NOW YOURE TRYING TO CHARGE ME ALMOST $240. But I'm not a man of MY word because YOU tried charging me 3 times?? This business should be ashamed, piss poor customer service. I will be degrading this business to everyone I know! Long story short, you're better off doing them on TurboTax than having people who clearly can't do their job correctly do them.

Lisa Ezzo

Dec 27, 2021on

Kind friendly and professional went to bat with me over tax problem with IRS with the best results ever thank you Cliff ketchum

Theresa Schultheis

Feb 16, 2018on

Cliff and his staff are very helpful. Been going there for 4 years and will continue. Son will be gping to him this year also.

Brittany Card

Feb 8, 2018on

Been going for 4 years had always been great we will continue to get out taxes done here