Brace Accounting Services Inc

liz stum

Sep 11, 2024on

DO NOT RECOMMEND! Stay far away from unless you want to spend your hard earned money to end up doing the work yourself. My husband and I hired Brandie and paid $175 to file our 2023 taxes. Submitted all documents via email well in advance, February 2023. We also hired Brandie to file our 2022 in 2023 and had a bad experience but decided to give her another opportunity. We should have listened to all warning signs. In April 2024, my husband and I esigned our tax filing from Brandie. In July 2024, we received communication from the IRS in the mail, sent to our old address. That’s issue #1. Our taxes were filed with our old address. Thank god we are paying USPS for mail forwarding. The IRS was not accepting the eSign from Brandies office. Come to also find out, this offices system was Hacked and clients information was compromised. Issue #2, never was this communicated to us. We were told it was because “our names weren’t on the list of being impacted.” How do they know? Even more concerning our names weren’t on the list even though we were impacted. Brandie also told us that our names were on the list because we owed taxes and weren’t receiving a refund. Brandie advised us to sign the documents sent by the IRS and return them. She also advised us to wait to update our address due to the Identity Theft issue. Here we are now in September, we received another document from the IRS, again sent to our old address and thankfully forwarded to the correct address. Wouldn’t have this issue if Brandie submitted with the correct information but clearly there’s a lack of attention to detail. The document we received now asks for us to call the IRS to verify our ID and that we did in fact submit a paper tax return. NEVER did we opt to file paper taxes because of issues with a lack of trust in mail services but here we are. After 19 phone calls to the IRS, I was able to successfully get ahold of a representative. I spent 1 hour and 44 minutes on the phone verifying my identity and learning additional information that was not communicated. Our Identity was compromised through Brace’s systems, a tax return was fraudulently filed by someone other than ourselves. In addition the money we owed for taxes was paid through my online account with the IRS website at Brandies direction. Turns out, this should have been paid online through the IRS website under my husbands profile as he is the primary so the IRS never received the money we owed. Thank god for the wonderful woman who graciously assisted me and my husband through this MESS that Brandie & Brace Accounting has caused. Do not waste your time, do not waste your money and do not put yourself in the position to have your identity compromised due to their lack of due diligence. Brace Accounting owes us $175 plus more for the headache and chaos they have caused. We hired Brandie and trusted her, absolutely would never recommend her or anyone in this office to do the job with accuracy, trust and confidence.

Hardy Life

Aug 29, 2024on

Ron was our accountant for years. In 2020 he forgot to file our taxes. As you can see he did in other reviews. They did get our penalties waved (only because we had perfect payment record). We never did receive refund of $3,584. They stopped returning our call and emails. Just being honest on who you are dealing with. Read the other reviews was not just us. No excuse for this.

Elizabeth Ojeda

Nov 7, 2023on

Years of experience is the most important thing to prepare taxes.

Hanan Best

Nov 7, 2023on

They are very rude and they don’t do the job right please do not go to this place. They are a terrible people.

Gashaw Yimer

Nov 7, 2023on

I been filling my taxes with them 5 years but this year I was out the country and came back to my taxes I was over the road truck driver when the do my tax they came take the money from my tax return but the say no and they couldn’t way till next week till I have the them the money instead they canceled it and told us they to don’t come to the office if we do they will call the police on us I don’t know why no recommend this peoples 👎🏿👎🏿👎🏿

Eboney Weddle

Aug 31, 2022on

If you’re looking for a CPA that will get the job done you’ve found it!!! I was in need of a same day income statement and Ron was there to help. He’s thorough, honest and his years of experience show. I couldn’t have asked for more. I will definitely do business with Brace Accounting again.

n756tk

May 31, 2022on

We had been using Brace Accounting since 2018. Every year we file taxes and have always reported dividend income - even prior to 2018, going back years. But in 2020, the accountant failed to show our dividend income and we were fined by the IRS a penalty of $1076 plus the amount we owed to the IRS and the interest. We never got a call back from the company, and when I finally reached the accountant, he promised me a call back that day which never happened.  He had all the documentation but missed this detail and failed to include it. This mistake should have been even more obvious as we have reported dividends all previous years he has dealt with us. I understand we are ultimately responsible, even though we pay him $300 to do the taxes and he signs off on them. However, this was a simple calculation error Turbotax would have caught and only cost us $59.99. With TurboTax there still could have been a tax mistake, but when you are dealing with a professional you expect some basic lines of service. To start, a thorough check of our taxes would have been appreciated, and when that did not happen, follow through with the call back promise. Decent businesses admit mistakes at the least, and better businesses act to rectify them. Neither happened.

Reynamaty Santana

Nov 7, 2021on

Great service. Knows how to get you the best refund

Clovis Desousa

Nov 7, 2021on

Going to somewhere else is not even an option for me. Very satisfied with all of their work. Positive Responsiveness, Quality, Professionalism, Value