Jacobo & Associates, Inc.

Laurie Henriquez

Aug 24, 2024on

My experience with Jacob & Associates was great. They were professional, and answered my questions without hesitation. Communication and response time was excellent. They successfully guided me on my issue and I'm very thankful for it I would recommend them for personal or business.

Jennifer Jen

Apr 15, 2024on

Terrible place, and customer service is horrible. Disappointing Experience: Rude Service and Unfinished Business I regret to say that my recent experience with Jacobo & Associates, Inc. left much to be desired. This young lady service was shockingly rude. Not only was she confused as far as to what year i was filing, which is alarming, she also has a remarkable lack of professionalism. To make matters worse, the business failed to complete the task I entrusted them with. Despite assurances and promises, they fell short of delivering on their commitments. It's truly disappointing to encounter such negligence and disregard for customer satisfaction. I also sent continuous text messages asking them the status of my taxes and never did I receive any response. I called on Friday 04.12.2024 and was informed that my taxes were being worked on and I would get a call back in "20 mins" which I never did. Called back today (04.15.2024) to see the status on my taxes since I never got the call back that Friday, and I am told that "I placed my taxes on hold" which I never did. When I ask to speak to the gentleman I originally spoke to, I was told "My dad is very busy and that he is not a octopus". I strongly advise potential customers to think twice before engaging with Jacobo & Associates, Inc. Save yourself the frustration and inconvenience of dealing with rude behavior and unfulfilled promises. There are plenty of other businesses out there that value their customers and take pride in their work. Terrible lugar y el servicio al cliente es horrible. Experiencia decepcionante: servicio grosero y asuntos pendientes Lamento decir que mi reciente experiencia con Jacobo & Associates, Inc. dejó mucho que desear. El servicio de esta jovencita fue sorprendentemente grosero. No sólo estaba confundida de el año en que estaba presentando la solicitud, lo cual es alarmante, sino que también tiene una notable falta de profesionalismo. Para empeorar las cosas, la empresa no logró completar la tarea que les encomendé. A pesar de las garantías y promesas, no cumplieron sus compromisos. Es realmente decepcionante encontrar tanta negligencia y desprecio por la satisfacción del cliente. También envié continuos mensajes de texto preguntándoles el estado de mis impuestos y nunca recibí respuesta. Llamé el viernes 04/12/2024 y me informaron que estaban trabajando en mis impuestos y que yo recibiría una llamada en "20 minutos", lo cual nunca recibí. Volví a llamar hoy (04/15/2024) para ver el estado de mis impuestos, ya que nunca recibí la llamada ese viernes y me dijeron que "yo puse mis impuestos en espera", lo cual nunca hice. Cuando pedí hablar con el caballero con el que hablé originalmente, me dijo: "Mi papá está muy ocupado y no es un pulpo". Recomiendo encarecidamente a los clientes potenciales que lo piensen dos veces antes de contratar a Jacobo & Associates, Inc. Ahórrese la frustración y los inconvenientes de lidiar con comportamientos groseros y promesas incumplidas. Hay muchas otras empresas que valoran a sus clientes y se enorgullecen de su trabajo.

Rodolfo Ramos

Nov 7, 2022on

I have been receiving care and services in different areas such as taxes for more than 20 years. and immigration and personal and professional consultations, I am very grateful to all the staff, especially Luis Jacobo. Positive Responsiveness, Quality, Professionalism, Value

Tangie Fairy

Apr 18, 2022on

I've been doing my taxes with this company for 22 years and never had a hiccup with my taxes. Very professional and kind the entire staff. Totally recommended, 10 out 10. 5 star service.

Alberto David

Mar 20, 2022on

The worst place you can ever go to for tax services, from the first phone call I made in which the gentleman told me to hurry if I live far to make it before 2pm to the experience I had with them. I came in with my wife and immediately was sat down to examine my W2, no one told me about a charge for just checking what I would get in return. I spoke to the gentleman handling my files and told him I wasn’t interested. My wife was being taken care of by the owner of the place, I told my wife we would do our taxes elsewhere and he immediately threw attitude with me because I “wasted his time” please be aware of this place it’s terrible, I wish all he said was I wasted his time but he continued to call me thief and told me to take my mask off. I would never recommend this to anyone, I experienced a television drama with these people.I even offered to pay for his time

Aurora Garcia

May 17, 2021on

Mr. Jacobo as always very professional, and knowledgeable. The staff is also great, friendly. I have been going to him for over 20 years and always very please with the results. I highly recommend his services.

Mariangela Villaman

Mar 10, 2021on

Best tax solutions in the area!

Troy Laflam

Nov 7, 2020on

Positive Responsiveness, Professionalism, Value

Elias Sayegh

Mar 13, 2020on

Been working with them for years. Responsible, easy to work with, excellent and friendly staff. Recommend 100%