Carol Keane & Associates

Mike Harris

Jul 29, 2023on

Very delayed on return calls. Charges months upfront for work not yet started.Long arduous voicemail.Once again is the lack of communication and now after paying a large amount of taxes the money is being refunded. We’ve called for her to explain and no return call

Stephanie Oswald

Mar 13, 2019on

Carol Keene and Associates have been doing our family's personal income tax for decades. They are thorough, timely and friendly.

Tristan Klosterman

Jul 3, 2018on

I really don't like writing reviews but after what happened with this company I feel I have to let potential customers know. I would not recommend Ms. Keane to anyone. I submitted my tax information months prior to the due date and then I heard nothing. Weeks went by, I called multiple times to get updates and only heard that they were working on them. The week prior to the due date I received no updates and had to call yet again. I was told I would have them well in advance so that I could review them properly and sign. Then I would get them by Friday. Nothing on Friday and no calls. Called them back and was told I would get them by the end of the day. Did not happen and got no call. On Monday I was told I would get them soon. Nothing. I got my taxes to sign off the MORNING that they were due for the IRS. No apology, no update, no explanation. I literally had less than 6 hours to review my taxes prior to the hard deadline. I was at work and had to stop my job to try to go through and sign them. I just couldn't believe that a reputable company would do this to someone. Please, avoid my mistake and work with someone who doesn't blatantly lie to their customers.