Bill Pollard Jr Financial

Olga Albert

Aug 8, 2024on

I echo all other people with very bad experience at Mr. Pollard office. Starting with his front office assistant, who is as equally not smart as she is rude. Because my identity was stolen at that office, i am having issues that are related to this office security breach. The front office person was very unwilling to help, spoke to me in a condescending manner, and sent me away. Please find some other place to go to do your taxes.

Genevieve Picone

May 7, 2024on

Always fast, efficient and effective on my behalf!

Jeana

Apr 29, 2024on

I had been a client here for years paying $300 for just 10 mins of their time to do my taxes. On my last tax return I needed bill Pollard's office to amend my tax. I received a tax document in the beginning of March, after I filed my taxes with Pollard's office the middle of February. I notified the office immediately, gave them the document well before the tax deadline. They didn't amend my taxes until October! I had to paid interest on the late amendment. I wanted the office to pay the interest since they forgot to file the amended tax form and they said no. Completely unprofessional. For years I pay $300 for 10 minutes of your time to file my taxes and you forget to submit the amended tax form. If it was filed before the tax deadline there wouldn't have been a late interest amount. On top of that their computer system had been hacked and customers information was stolen, including mine, before I could change my bank information there was fraud on my bank account. They did offer 2 years of identity protection. After everything I decided to leave them and go somewhere else. If that's how they treat their long time clients I can't imagine how the treat new clients.

Jaime Miller

Apr 24, 2024on

My recent experience with Bill Pollard CPA and the office team was nothing short of frustrating. Despite being a loyal client for years, I faced significant challenges in scheduling time with any of the CPAs to discuss my tax situation. The assistant, Cynthia, had a dismissive attitude during our phone interactions, which left me feeling unheard and ignored. She stated they don't do phone appointments, making it challenging for me to get the support I needed. After having my tax documents for weeks, I was shocked to receive a last-minute voicemail just two days before April 15th, informing me that they would not proceed with filing my taxes. This left me with no choice but to file for an extension. This experience was especially disheartening given the recurring issues reported in customer reviews and employee feedback on platforms like Glassdoor. It's clear that many others have faced similar levels of frustration and disappointment. If you're looking for a reliable and professional CPA who has time for the customer, I strongly recommend looking elsewhere.

Donna Borchin

Mar 4, 2024on

Been going here for 10yrs, even after the identy theft. Had an appointment this afternoon, but my husband and I both sick from bad food. I called sadly to reschedule, but they refused! Told me now it would be, call daily and see if they can fit us in. If this is how they treat long time senior clients, bye!

TheOwensPerspective

Feb 23, 2024on

Customer service is horrible. I have been getting my taxes done here for many years. The last few years have been a major disappointment. I felt rushed and they asked me no questions pertaining to my taxes. I had an issue this year regarding my taxes which required a paper return and instead of walking me through the process he just returned my money and said I will have to file on my own.

leesa mann

Nov 7, 2023on

I want to thank Bill for being so wonderful at your job! You are the best at what you do and so professional! Also great staff. Highly recommend. Have a blessed year.

Delilah Dahl

Jan 25, 2022on

They never got back to me after leaving a voicemail.. so I had to call back again. Once I got a hold of someone I believe her name was Emily she had a attitude when I asked if I could make an appointment. I asked her when the next available appointment would be and she wouldn’t look/ give me the next available appointment… but instead told me I need to pay a fee and collect my past 2 years of my taxes. I also tried to explain to her that on the website they have the 2 office numbers are mixed up and that they are switched around and again she gave me attitude. She said “No they are not I’m looking at it right now.” If you don’t know how to talk to people you shouldn’t be working a job where you NEED to have GOOD customer service.

Michael Griggs

Nov 7, 2021on

Ive been going to Pollards for years. I have always been satisfied with the service I recieved. I have found the staff very knowledgeable, friendly, proficient. Positive Responsiveness, Quality, Professionalism, Value

shirley massone

Nov 7, 2021on

Our accountant for many years. Friendly & reliable service.

David Bakanoff

Nov 7, 2021on

Positive Responsiveness, Quality, Professionalism, Value