Al Sanchez Bookkeeping & Income Tax Services

Michael Lumapas

May 6, 2024on

I first started doing business with AL Sanchez Tax Preparation in 2023. Alberto Sanchez was the one that initially helped me with my 2022 Tax. Everything was professional and no snags during the whole Tax Preparation process. And the price was affordable at $180 which included Active Military/Veteran discount. Which is why I came back as a returning customer. Returning this year it would be the complete opposite, having Daniela Monroy take care of my tax and having to pay $240 ($60 increase with Military/Veteran discount), while she babysits her young daughter who interrupted my Tax Preparation multiple times in the process. Don’t get me wrong! I don’t have an issue of you taking care of your child. But when it gets in the way of your services and creates complications for your customers. Now! It’s an issue. Professionalism, ethics, and attention to details are compromised for a “Professional” you are paying for. Today, I figured out that I was missing a W2 in my tax filing. So I called them asking how I should go about it, hoping to be helped in revising my Taxes without having to spend as much as I spent the first time. Instead, I was met with coldness saying “It is YOUR job to provide all documents,” and that it’ll cost another $230 for the revision. In this economy, to spend a total of $460 for tax preparation is insane! I didn't like how they disregarded the fact that they also have a responsibility on this. I reminded her that during our meeting, her attention was not all there because of her daughter, not providing proper guidance and that it’s not ALL my fault. However, they just kept repeating the same thing, “It is YOUR job to provide all documents.” They expressed no fault on their end and provided no conflict resolution whatsoever. Basically, they want me to pay the full amount of $230 again, to re-do a failed service that couldv'e been prevented if she was giving me 100% of her attention. No proactive communication or conflict resolution was made after our conversation. This forced me to take back my documents and figure it out on my own. I will admit that I made a mistake with that missing W2. HOWEVER to express that there's zero fault on their end with what was just mentioned is incredibly unethical. Having to deal with other Tax Professionals in the past as a returning customer, the've done their own DUE DILLIGENCE to ask and make sure that I have ALL my W2s or other documents to avoid this type of challenges. It is their responsibility to guide customers with the Tax Preparation process hence when conflicts like that arise, they should have a way to provide conflict resolution or atleast express a good faith effort. Unfortunately, I didnt get either from AL Sanchez.

carolina chavez

Mar 7, 2024on

I come every year to do my taxes here. Very knowledgeable and kind people.

Sebastian Olazabal

Mar 7, 2024on

Really good service, they always take care of my taxes, and helped me a lot with my LLC they made everything really easy for me !

Karina Chavez

Mar 7, 2024on

Great experience and super friendly staff!

Stephanie Villarreal

Mar 7, 2024on

Have had a great experience at Al Sanchez, they are professional, friendly and do everything in a timely manner. Will definitely be coming back. Highly recommend

marvin sanchez

Mar 7, 2024on

They are very kind and help you and answer all your questions. Very good attention.

Antonia Ochoa

Mar 7, 2024on

I like the service they provide. They are very friendly.

Katy Mendez

Mar 7, 2024on

I always come to do my taxes here year after year, they are very professional and have a lot of experience, they always welcome you with a smile, I recommend 💯 this place

Rosibel Marin

Mar 7, 2024on

Thank You for Alsanchez Team for always helping our family since 2018 i highly recommend them to file Taxes !

Jose Ortega

Mar 7, 2024on

Al Sánchez is the great site for your 2023 tax preparation

KMPV 12

Mar 7, 2024on

Very good treatment, they are very friendly

José Figueroa

Mar 7, 2024on

Well i can say that Susie, @ Al Sanchez in Tracy was amazing with my income tax, I will definitely come back next tax season and recommend people for services. Amazing job keep up the good work