Internal Revenue Service (IRS) Taxpayer Assistance Center

Gena Lipscomb

Jul 10, 2024on

Mr. Tomatillo violated my privacy. He took all the paperwork I had on the counter without my permission and started going threw it behind the glass. When I reacted strongly that he violated my privacy and rights he said I was done. I tried to grab my private papers back from him as he had no right to grab them, go threw them or look at them. I yelled to stop looking at them again that he was violating my privacy and tried to reach threw the glass again to get my papers. He said that's it, he's done and called security on me. I got escorted out. I asked building security how to report him and was given an address in Washington DC. I'm sorry but THE EMPLOYEES DO NOT HAVE A RIGHT TO TREAT DISABLED AMERICANS ILLEGALLY AND THEN WHEN CAUGHT SAY "IM DONE" AND GET US REMOVED. WE HAVE RIGHTS.. and Mr. TOMATILLO YOU VIOLATED MY PRIVACY

Victor Murray

Jul 7, 2024on

When are we going to unite and overtake this corrupt establishment?!?!!

Travis Allard

Mar 18, 2024on

The lady that answers hung up on me after 2 hour wait. Not once but twice. Than a 3rd time she disconnected while holding an additional 1 hour

Lms 7

Jan 7, 2024on

I was waiting for 30 minutes for them to answer me and after they answer me we are in the middle of my question and they hang up and dont call me again 😡😡😡😡😡😡😡😡

Ronald Coleman

Nov 7, 2023on

Helpful people with a short wait time.

Golf Tango

Oct 17, 2023on

Mr Ibarra was really helpful and spoke where you could understand everything he was saying which was very helpful. We were not rushed or felt like we were hurried either. Security was also pleasant and explained his role quite well which was also impressive.

La Thomas

Jul 12, 2023on

I was very happy with my visit. Yes, they were running behind but Jim Moran and the security guard made every effort to keep me informed and help me when I got my turn. What a huge relief to talk to someone face to face. Since the IRS is so backlogged with recording things, I could not get thru to anyone online because my authorization form, which was sent in 3 weeks earlier, had not yet been processed into the system. This is a serious problem. It is hard enough dealing with a death but to compound the inability of the IRS to process the paperwork is just awful.

Christopher Lantz

Mar 9, 2023on

Arrived 15 minutes early for 9:00am appt. Wasn't seen until 9:30 and was rushed by attendant, claiming my issue needed considerable time to review. First attendant (Mr. Ibarra) did not have sufficient training to answer any of my questions. Second attendant (J. Moran) was unprofessional and intimidating. He even went to the point to address me with insulting language and laugh at my responses multiple times, without proving any helpful information. He explicitly instructed me that it was possible to file previous taxes online, but when I inquired which software or platform was capable of doing so, he simply replied, "I have no idea" In summary, this appointment was very defeating, with poor customer service, insulting language, and an overwhelming lack of accountability. On the other hand, the Security Guard was professional and friendly.

sahand karimi

Feb 17, 2023on

If you're a taxpayer in San Marcos, you can feel confident that the local IRS office is staffed by dedicated professionals who are committed to providing excellent service to their community. The San Marcos IRS office is staffed with knowledgeable and friendly employees who are ready and willing to assist you with any questions or concerns you may have. Whether you need help filling out a tax form, understanding a complex tax code, or resolving a tax issue, the San Marcos IRS office has resources and support available to assist you. The office is equipped with the latest technology and tools to help make the tax filing process as easy and straightforward as possible. In addition, the San Marcos IRS office has made significant efforts to increase transparency and improve customer service in recent years. The office is committed to providing clear and accurate information to taxpayers, and it has worked to simplify tax forms and make tax information more accessible to the public. Overall, if you need assistance with your taxes in San Marcos, you can trust the professionals at the local IRS office to provide the support and guidance you need. Despite the challenges that the agency faces, the staff at the San Marcos IRS office are working hard to ensure that taxpayers receive the best possible service and support.

Pam K

Nov 7, 2022on

Met with Bill at the San Marcos office and he told me he would follow up with information in 4 weeks to a request I had. He DID!! Thank you Bill for your professional follow up.

Waylon Hendricks

Nov 7, 2022on

Has anyone ever spoken to anyone that works here? This is horrible.