Manhattan Tax & Accounting

Nikolaus Keelaghan

Aug 19, 2024on

My wife and I decided to try a tax accountant for the first time back for our 2021 tax year. So, we found Sylvia via Yelp. Big red flag: cluttered desk with papers piled up. We decided to ignore this. Big mistake. We got all the paperwork she requested to her, and paid her fees. She asked me to come in to sign some additional paperwork. After travelling cross-town to meet, she was a no-show to the meeting--the office was closed, and no one was inside. I tried calling, and got no answer. We were ghosted, and since we were relocating to another city, we didn't have the time to invest on re-connecting. Some months later, after moving, and having no idea what the status of our return was despite paying her fees upfront, we were able to re-connect via email. She claimed that she tried to contact us earlier, but we have no record of this attempted contact. We sent the necessary signed documents, but she was either confused or just disorganized, because she asked twice more for the documents to be signed, although we had to remind her that we sent her those signed documents. Second big red flag: Misspelling names, making typos, and making grammatical errors in email communications. If she isn't competent in simply writing emails without errors, how could we trust that she wasn't making errors in our taxes? It was reduced to sending screenshots to re-assure her that said documents were signed and sent. She ended up being curt in her email response, never acknowledging her error or apologizing for it, or the many inconveniences she caused us. In summary, we paid her in full, she no-showed a meeting, ghosted us, led us to worry about the status of our tax return, made no prompt effort to re-connect, never acknowledged or apologized for ghosting us, asked for the same documents multiple times, and was rude in her response to all this, all while being disorganized and lacking decent writing skills. It was a terrible first experience with a tax accountant. Although this occurred over a year ago, I felt it necessary to warn potential future clients against considering her for tax services.

Adrian

Apr 10, 2024on

I contacted Sylvia at MTA after my long time tax preparer was MIA and she was so helpful and ready to help. She explained what possible next steps we could take and did it all with such grace and patience! Thank you!

Lauren Christiansen

Oct 18, 2022on

So happy to have met this wonderful local business owner. Taxes were done in 30 mins!

Stephen Pliaconis

Apr 5, 2020on

I'm a client for life! Before I met Sylvia I was behind numerous year's on my personal Taxes. In one session we were able to get me on track! I also got a return for each year and didn't owe. You need someone who looks out for their clients, listens and goes the extra mile. God bless Manhattan Tax & Accounting!

Thad Wharton

Sep 6, 2019on

Very nice once you talk to her!

Scott Howard

Jul 10, 2019on

Hi Wanted to recommend Sylvia Gayed for her outstanding service & professionalism in regards to my Tax preparation. Having just gone thru a truly unfortunate situation with my previous account, is was a pleasure to finally get with someone who listened & understood my needs & also had the experience to navigate thru the situation without any hesitation.