All Star Tax Services

Madeline Eells

Nov 29, 2022on

One of the worst experiences I have ever had filing taxes, and the nightmare is continuing to this day. I usually file my own taxes with no issues. However, I heard rave reviews about Crystal from coworkers and decided to give her services a try. Initially, she was very helpful and informative. As other reviews have mentioned, as Tax Day drew nearer, she fell almost completely out of contact. I do not expect perfect communication when someone is personally handling a lot of accounts, but I received no contact that my taxes would be filed on time. With no contact or reassurance by the time Tax Day arrived, I filed an extension on my own. ONE MONTH LATER, I was told our federal return was filed by Crystal. I then had two withdrawals from the IRS from my account due to her tax return being filed. For the past 6 months, I have been fighting to have approximately eleven thousand dollars in overpayment returned to me from the IRS. Crystal has been little to no help, offering short emails or texts that have been no better then, "Cheer up pal, things will turn around soon." Looking through my phone records, I have now spent over 34 hours calling, on hold, or speaking with the IRS. From the information they tell me, the entire error is almost exclusively based on the tax return she filed. Due to her errors and inability to fix them, I will never use a tax preparing service again, and certainly would NEVER recommend All Star Tax Services to anyone I had any good will toward.

Scott Heckner

Nov 7, 2021on

Positive Responsiveness, Quality, Professionalism, Value

Marie Martinez

Aug 26, 2021on

Best in town with out a doubt. Me and my husband will never go anywhere else been going there for the last 4 years . Crystal is amazing !

Josh Martin

Jun 4, 2021on

Crystal is great!!! I will never go to anyone else ever to do my tax. Because she handles everbody one on one she is somtimes hard to get a hold of, but well worth the wait!!!

Shelma O

Mar 23, 2021on

Crystal is knowledgeable and very helpful. She assisted me in a timely manner. The gentleman helping her, Marcus, was very kind and helpful as well. Both were patient and efficient. Thank you!

I Am Trustworthy

Jun 18, 2020on

First time here. Won't go anywhere else as long as I live in Flag!

Robert Linhart

Feb 14, 2020on

We have been using Allstar for 10 years and have been extremely satisfied with their service, friendliness, and professionalism. Even throughout the year, if we have tax related questions, there is no hesitation to reach out to the staff at Allstar. We could not be more impressed or pleased!

Slammer

Feb 8, 2020on

Crystal is awesome and very knowledgeable about taxes !!